Accessibility and Reasonable Adjustments Policy
RISING PATHWAYS COACHING
Niamh Ramachandran trading as Rising Pathways Coaching
| Version | Date |
|---|---|
| 1.0 | 5 September 2026 |
1. Introduction
Rising Pathways Coaching is committed to making its services, digital resources and communications as accessible as reasonably possible. We welcome clients with disabilities, long-term health conditions, neurodivergence and other access needs, and we will consider reasonable adjustments on an individual basis.This policy explains how clients and prospective clients can request adjustments and how Rising Pathways Coaching will respond. It is intended to support fair and accessible participation in our services.
2. Scope
This policy applies to adults aged 18 and over who are accessing or considering Rising Pathways Coaching services, including 1:1 Coaching, Leadership & Career Mentoring, Coaching for Coaches, discovery conversations, and relevant digital resources or service-related communications.
Rising Pathways Coaching is an online coaching and mentoring business. Sessions are normally delivered through Microsoft Teams and are not medical, clinical, therapeutic or care services.
3. Reasonable adjustments
A reasonable adjustment is a practical change that may help remove or reduce a disadvantage experienced when accessing a service.What is reasonable will depend on the circumstances, the adjustment requested, the service being provided and what can practically be delivered.Examples of adjustments that may be considered include:• flexibility around session timing or scheduling where reasonably possible;• allowing short breaks during a session;• providing written information in a clearer or alternative electronic format where reasonably possible;• allowing additional processing or reflection time during a session;• agreeing a preferred method of communication for service-related information;• making reasonable changes to the way a session is structured or paced.This list is not exhaustive.Adjustments are considered case by case and in conversation with the person requesting them.
4. Requesting an adjustment
You can request a reasonable adjustment before booking, during the intake process, or at any point while using a Rising Pathways Coaching service.You do not need to provide more personal information than is reasonably necessary for us to understand and consider your request.Requests can be made by email to [email protected].Where appropriate, we will discuss the request with you and agree what can reasonably be put in place.If the exact adjustment requested cannot reasonably be provided, we will consider whether there is another practical way to reduce the barrier or support access to the service.
5. Health, disability and other sensitive information
You are not required to provide a diagnosis or detailed medical history simply to request an adjustment.If you choose to share health, disability or other sensitive personal information, Rising Pathways Coaching will only use that information where it is relevant to considering or providing the requested adjustment or delivering the service.Any personal information provided will be handled in line with the Rising Pathways Coaching Privacy Notice and, where applicable, the separate special category data consent process.Health or disability information is not used for marketing purposes.
6. Limits of adjustments
Rising Pathways Coaching will make reasonable efforts to support access, but some adjustments may not be possible where they would fundamentally change the nature of the service, cannot reasonably be provided by a sole-trader online business, would create an unacceptable safety or legal risk, or would require a form of clinical, medical, therapeutic or care support that Rising Pathways Coaching does not provide.Where another form of professional support would be more appropriate, this will be explained openly and respectfully.
7. Feedback and concerns
If you have a concern about accessibility or the way a reasonable adjustment request has been handled, please contact Niamh Ramachandran at [email protected].We will consider the concern and respond as reasonably and promptly as possible.
8. Review
This policy will be reviewed periodically and may be updated as Rising Pathways Coaching develops its services or accessibility arrangements.
Version 1. | Date: 5 September 2026 | Review: at least annually and sooner after a significant change.
Copyright © 2026 Niamh Ramachandran trading as Rising Pathways Coaching. All rights reserved.